Job Summary                                                                                                                    

The incumbent provides administrative support for all credit and customer service functions. This includes customer orders, credit notes, collections, transfers, bills and other systems, documentation and reporting.

Internal Relationships

• Reports to the Accountant or designate
• Liaises with internal stakeholders as required

External Relationships

• Maintaining a profitable and professional working relationship with channel customers
• Liaises with channel customers and other external stakeholders as required

Principal Duties

• Assist with processing of orders, credit notes, supply chain transfers, and van bills to ensure for accuracy, and submit to the relevant Heads of Departments daily
• Assist with coordination and maintenance of electronic and manual ordering systems, including review and resolution of error logs from the sales teams on the trade
• Assist the team with processing customer orders through collaborating with internal stakeholders and ensure any customer issues are rectified immediately and escalated to the Manager accordingly
• Contact assigned customers and clients to follow up on outstanding payments. Ensure all receipts, including post-dated cheques are updated on customer accounts as required
• Assist with the investigation of invoices/credit notes queries received and work with internal stakeholders to ensure it is processed and updated on the customer accounts within the required timeframe.
• Assist with credit checks for all potential customers and the creation of their profiles on the accounting system.
• Assist with the reconciliation and updating of customer accounts, ensure releasing of sales orders in suspense account after approval is granted and p
• Posing of invoices and credits to claims and receivables accounts.
• Enter post-dated cheques into customer accounts.
• Assists with daily verification and reconciliation of bank statements for both foreign and local transfers.
• Assists with updating the Deposit Logbook, daily
• Assists with preparing daily Cash Position, Cash and Loan Report, and Weekly Cash Forecast.
• Assists with reconciling Assigned Bank and General Ledger Accounts, clearing items within the current month.
• Assists with data entry of standard journal entries for the upcoming month.
• Assists with ensuring clearance of HAL General Expenses Account and Clearing Accounts daily.
• Assists with coding invoices daily

Qualifications & Experience

• Undergraduate degree in Accounting and/or Completion of ACCA Level 1
• Work experience in a similar capacity will be considered an asset.

Knowledge & Skills

• Proficient in Microsoft suite
• Strong experience of rigorously adhering to detailed procedures
• Excellent communication and interpersonal skills, with focus on team building and collaboration

Sound problem-solving and analytical skills